Mr X wrote ..
Thanks for posting your e-mail to me and
to others as well. Working in our corporation right now may not be the
same as before. It is becoming tougher and tougher. Similarly, working
with other organizations., a lot of staff had to be given Separation
Package due to poor performance rating. Whether you want it or not, it
has to be done.
I am just wondering if in your training program, the preparation towards
facing such a situation could be highlighted. How could people prepare
such as situation after all efforts done to achieve for a better
Organization. It has to be both ways, Organizational excellence as well
Individual excellence.
Thank you Mr X for your response to my email which I shared my coaching
engagement work with organization and individuals.
I do observe tougher scenarios taking place in corporations in the
Malaysian context. Hence generally life is getting tougher for both
employee and organization, as an after effect of competitive world.
Organization as an entity needs to survive and often tough measure has
to be taken – retrenching or laying off staff is one such drastic
measure, which is to nobody’s preference but must be done.
However in human and organizational dynamic, things can be quite
complex.
For example : there are cases of valid ground some staff are to be laid
off due to disciplinary problems, lower than expected minimum
performance standards etc. There are also cases whereby organization is
also learning and does not yet have matured and well designed KPI
performance measurement system, leading to unwise dismissal of staff.
We can think of many different scenarios of sole responsibilities of
staff, of organization or mixture of both. Hence it is complex and
tough.
However to face reality, we need to find an
effective way to move on with life – individually and organizationally.
With respect to your questions ….
> I am just wondering if in your training program, the preparation
towards facing such a situation could be highlighted. How could people
prepare such as situation after all efforts done to achieve for a better
Organization. It has to be both ways, Organizational excellence as well
Individual excellence.
My view and recommendation as follow:
Individual Employee facing the tough
situation – Separation Package.
Whatever maybe the correct or not-so-correct decision by the
organization to offer the Separation Package to staff, or given staff a
grace period to perform, organization could offer coaching service to
the staff concerned to help them i) to overcome the emotional and
psychological upset, ii) to install a more productive belief system to
them to take the next firm step for their individual future.
I strongly recommend Coaching approach rather than counseling approach.
This is because Coaching approach is to help the coachee unleash their
hidden potential – “This is not the end of the world. There a a better
World for you” as the fundamental belief of the coach. Counseling tends
to be too much into the sobbing stories thereby draining off more
energy.
In such situation, it is advisable to engage
Coach with good experience and not managers who attend 3-5 day of
coaching training program. A few day coaching training program cannot
make a manager a good coach, in fact, in venerable situation of the
employee like the above, un-skilled manager coaching can do more damages
– emotionally and psychologically. Skill coaching takes hundred hours of
practice, in my case, after close to 300 cases, I am still learning. My
learning is speeded up by handling real difficult emotional and
psychological cases of people in pain and suffering or given limited
time to live.
Unleashing Potentials towards
Organizational Excellence
For a longer term, I encourage organization to embark on creating a
Coaching culture – whereby the vast unlimited potentials are to be
unleashed and tapped to create organizational excellence. Ideally when
such a state is created, there is no need Separation Package or
performance evaluation system so laboriously administered and
implemented.
Refer to the Coaching Model I am currently providing such service to a
corporation. (http://www.360q.com).
Particularly referring to
