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Effective
collaboration, cooperation and communication (commonly termed
teamwork) do not take place by accident, but through carefully designed
and developed process with facilitation
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Business
/ Organization issues or problems are often human issues, which can be
best resolved by putting all the relevant stakeholders together to a
have a quality conversation through well designed facilitation process.
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Strategic conversation by a group of stakeholders to
seek effective resolution to issues or create shared visions for collaborative
action is best achieved by a well designed, developed facilitation
workshop.
The following are same generic examples (not to
review the actual clients' background).
The typical approach is QuaSyLaTic interviews a few
stakeholder representatives to get relevant data, viewpoints and hence
underlying issues for a workshop to be designed, developed and
facilitated.
The workshop can range from one to three days, and
workshop up to 120 participants was delivered by QuaSyLaTic.
For example:
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There were deep conflict and resentment between
management staff in the office and operators in the offshore platform.
Through teambuilding simple games to elicit typical behavioral
pattern, both parties were engaged in heart to heart conversation on
work issues using different frame of minds and discovered common
grounds to work together.
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A new joint venture company made up of two
entities, each 50% share. Both have their own agenda and expectation
and want to take full control in managing the new company. Yet they
did not speak frankly and directly but hide under polite talk. Through the
facilitated workshop, both parties became more honest and transparent
and focused on common grounds for
win-win solution.
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Poorly designed individual staff and departmental
KPI (Key Performance Indicators) resulting in not only lack of synergy
of all parties concerned, but bickering and blaming each other.
Getting all to focus on the sound principles of KPI, the workshop laid
the foundation for further collaboration and improved KPI design.
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Greater rapport and relationship creation among
contractors, consultants and clients before and during the project
phase. Beside the usual team building program, exploration is made
into the belief systems that govern each party behavior thus
resulting in greater understanding for better collaboration and
teamwork.
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Two entities need to work together on the same
oil platform, each with different focus, one on normal production,
another on Re-visit campaign. They have not met face to face before
and now they have to work together in less than a few weeks. An
outdoor teambuilding format is used to meet such challenges with the
view of building a strong ground for further collaboration and
working relationship.
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Increasing complexities due to more gas fields
with different shareholders, supplied to many different customers
like manufactuers, government power producer, etc. and all
facilities are inter-connected. Besides most efficient communication
to ensure each party requirements are satisfactorily met, maximum
collaboration and understanding are required to prevent eventual
negative consequences not only to shareholders, but community and
the whole state of Sarawak. Most of these people have not met
face-to-face except through phones call, faxes and emails.
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etc.
Note: Client may start with any of the above type
of workshop later link to organizational learning intervention
towards business results.
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